At Gannett Fleming, “Quality” is the ability to meet our clients’ requirements and achieve their critical project objectives. Our commitment to Continuous Quality Improvement is the cornerstone of our quality program and the means by which employee talents are harnessed to identify innovative solutions and greater efficiencies. Our quality management process is independently audited and regularly hailed by clients. It assures responsive, technically sound services that consistently meet our clients’ needs.
Continuous Quality Improvement. Independently Certified.
At Gannett Fleming, we’re serious about quality. Our Quality Management System (QMS) defines the processes we use to execute every project across the firm, regardless of scope or scale. We follow these processes from project development through project closeout and every step in between to deliver successful projects for our clients. What’s more, our project execution processes comply with the Project Management Body of Knowledge (PMBOK). Developed by the Project Management Institute, the PMBOK is THE industry standard for world-class project execution and management. But we don’t stop there.
Our QMS also is certified to the ISO 9001:2008 Standard for Quality Management Systems. And, we verify consistent companywide adherence to our QMS through intensive internal audits in each of our worldwide locations, as well as external audits performed by independent ISO-certified registrars. But we don’t stop there, either.
We request client input through formal surveys for each of the thousands of projects Gannett Fleming completes annually. We’re proud to consistently receive client satisfaction ratings of 94 percent or higher, which confirms that we successfully achieve our clients’ goals.
At every level, our employees take ownership of Continuous Quality Improvement, asking themselves what they can do to contribute to Gannett Fleming’s quality objectives and our company mission: to Amaze our clients with responsiveness and innovation and become their trusted advisor.
Gannett Fleming is among a select number of Engineering News-Record Top 100 Design Firms that are ISO 9001:2008 Certified.